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Top 10 Healthcare BPO Companies - 2022

In today’s digitally disrupted market, where traditional healthcare revenue sources are becoming more elusive, sustainable growth requires a new operating model, one that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. So, many healthcare organizations turn to business process outsourcing to manage their day-to-day activities. Why? With lower costs and increased efficiency, it’s the perfect solution for any healthcare company looking to step things up. Consequently, healthcare BPO and RCM companies are constantly evolving and adapting to the latest technology trends to help them succeed and grow.

The advancements in artificial intelligence (AI), for instance, can significantly aid BPO and RCM companies in streamlining and optimizing healthcare processes. Insurance coverage and conditions can be processed using AI algorithms, and bots can be employed to run the automated tasks of submitting bills with necessary documents. Similarly, BPO and RCM companies also leverage robotic process automation to reduce the billing time and improve the productivity of healthcare companies, leading to instant claim approvals.

Likewise, the internet of things(IoT) provides healthcare organizations of all sizes with access to a deep pool of resources to support their BPO and RCM operations. It reduces the administrative burden, complexity, and disruption that these normally time-intensive and detail-oriented tasks require, allowing organizations to focus instead on patient care and outcomes. IoT also ensures cleaner claims and faster collections through streamlined and highly automated workflows while offering control over their data with complete transparency into the process.

At this juncture, there is a variety of healthcare BPO and RCM companies that are entering the market to cater to the different needs in the healthcare domain. To help healthcare providers choose the BPO or RCM company that best fits their requirements, Healthcare Business Review has compiled this edition. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for aspiring CIOs.

We present to you Healthcare Business Review’s, “Top 10 Healthcare BPO Companies –2022.”

TOP VENDORS
Top 10 Revenue Cycle Management Outsourcing Companies – 2022
TOP VENDORS
Top 10 Healthcare BPO Companies - 2022

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Top Healthcare BPO Companies

Catalyst Solutions

Catalyst Solutions

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For over two decades, Catalyst Solutions has partnered with health plans to provide business process outsourcing and consulting services

The Catalyst team is truly passionate about our mission to help plans focus on what really matters: making healthcare affordable and accessible, and improving lives by making people healthier

—Scott Martin, President

Catalyst Solutions

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Management
Scott Martin, President

KM<sup>2</sup> Solutions

KM2 Solutions

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KM2 Solutions is a leader in nearshore outsourcing, providing high-quality, cost-effective, bilingual outsourcing services for companies across the healthcare sector. The company provides clients with a host of services, including customer care, account management, technical support, sales & marketing, data analytics, and back-office processing. Their omnichannel engagement manages customer interactions across the entire lifecycle, engaging with them at any touch point of their choosing and with unparalleled service and attention to detail.

Through our consultative approach,we provide healthcare outsourcing solutions that resolve issues in a friendly and timely manner, ensuring all market-established KPIs are not just met, but exceeded thereby providing an exceptional patient experience

David Kreiss, President & CEO

KM2 Solutions

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David Kreiss, President & CEO

ONQ

ONQ

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ONQ offers comprehensive technology and labor solutions aimed at helping clients manage costs and maintain consistency with an absolute commitment to quality

Having been in our clients’ shoes, we understand how crucial improved and automated operations are for a business

—Jack McBride

ONQ

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Management
Jack McBride

Quality Contact Solutions

Quality Contact Solutions

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The company is a healthcare BPO that delivers high-quality omnichannel contact center services for small, medium, and large healthcare services companies. Catering to the needs of a wide range of healthcare services and businesses, the company's healthcare experience includes appointment scheduling & reminder communications, telehealth patient management, CAHPS Surveys, DME & Pharma sales, lead generation, brand awareness and database enhancement. They also handle inbound orders, technical support, customer service inquiries, and various other functions outside the healthcare industry.

We have access to a skilled workforce that enables our clients to focus on their core competencies. We also have the technology to ensure efficient time management and streamlined processes in addition to a robust quality assurance program and data security policies to ensure that patients receive the same level of attention and care on the phone that they would in person

—Julie Kramme, VP of Sales

Quality Contact Solutions

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Julie Kramme, VP of Sales

Shearwater Health

Shearwater Health

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Shearwater Health is an expert at providing global healthcare solutions for their partners that improve their service deliveries while lowering operations costs. The company utilizes its unique global healthcare solutions model to provide onsite clinical solutions in the U.S. while also delivering remote clinical and administrative services at scale, utilizing clinical process outsourcing. Today, healthcare providers are able to depend on Shearwater’s clinicians and nurses to take care of the administrative processes while also offering telehealth and remote patient monitoring processes.

The Company Leverages Its Global Healthcare Solutions Model To Recruit Nurses From Around 35 Countries And Deploy Them To Its Client Healthcare Organizations Whenever Needed

Tom Kendrot, CEO

Shearwater Health

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Management
Tom Kendrot, CEO

Access Healthcare

Access Healthcare

Access Healthcare has established a reputation as a trusted partner for healthcare institutions by delivering Revenue Cycle solutions that improve clinical results, financial performance, and operational efficiency

Access Healthcare

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Management
Anurag Jain, Chairman & CEO

GeBBS Healthcare Solutions

GeBBS Healthcare Solutions

GeBBS Healthcare Solutions is a technology-enabled provider of revenue cycle management (RCM) solutions

GeBBS Healthcare Solutions

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Nitin Thakor, CEO

iCareBilling

iCareBilling

iCareBilling is a private American healthcare IT company that provides Medical Billing & RCM Services to the Doctors throughout the US

iCareBilling

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Adam Michael, Director

PE for healthcare

PE for healthcare

PE for Healthcare is a business process outsourcing and management consulting organization focused on independent physicians, clinic infrastructure, and the provider's immediate financial benefits

PE for healthcare

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Management
Suresh Bhatia, CEO, Founder

R1 RCM

R1 RCM

R1 RCM serves as a revenue cycle management partner for hospitals and healthcare systems regardless of the payment models

R1 RCM

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Management
Rachel Wilson, CFO

Magazine

Healthcare Bpo 2022

Top Vendors

Top 10 Healthcare BPO Companies - 2022

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